Privacy Policy j3 j9 —
The Security of Your Information Is Our Top Priority

This Privacy Policy explains in detail how j3 j9 ("we", "Company") collects, uses, stores, protects, and in certain circumstances discloses your personal information ("User", "Member") when you use the j3 j9 platform, website, mobile app, and related services.

This document applies to all individuals who register as members, visit the website j3j9.win, downloading the j3 j9 mobile app, or interacting with any of our services through any channel — whether directly or via a mobile device.

By registering an account or using the j3 j9 platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy. This policy should be read together with Terms and Conditions and Responsible Gaming Policy j3 j9, which forms part of the overarching agreement between you and us.

J3 j9 only collects personal data that is strictly necessary to provide services that are safe, fair, and compliant with legal requirements. The following are the categories of data we collect:

We also collect data automatically through cookies, server logs, and tracking technologies integrated into the j3 j9 platform. All data collection is carried out transparently and solely for the purpose of enhancing security and user experience.

The personal data we collect is used responsibly for the following purposes only:

• Account management: Securely registering, verifying, and maintaining your member account at j3 j9.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions quickly and accurately.
• Identity verification (KYC): Ensuring all members meet the age and eligibility requirements set by our operating license.
• Platform Security: Detecting and preventing fraud, hacking attempts, account abuse, and other suspicious activity.
• Legal compliance: Meeting legal requirements related to anti-money laundering (AML) and counter-terrorism financing (CTF).
• Service communications: Sending account notices, security updates, promotional information, and important platform announcements.
• Responsible gaming: Monitoring activity patterns to identify members who may need responsible gaming support.
• Continuous improvement: Analysing aggregated and anonymised usage data to improve platform functionality, design, and performance.

J3 j9 does not use your personal data for any purpose beyond the list above without first obtaining your explicit consent. If you do not wish to receive marketing communications, you may unsubscribe at any time through your account settings or by contacting our support team.

J3 j9 does not sell, rent, or disclose members' personal data to any third party for their own commercial purposes. Data disclosure occurs only in the following limited circumstances:

• Contracted service providers: We share necessary data with payment providers, licensed gaming platforms, and technology infrastructure providers that help us operate the j3 j9 platform. All these partners are bound by strict data protection agreements.
• Legal requirements & authorities: j3 j9 will disclose data when required by law, a valid court order, or a request from the relevant law enforcement authority.
• Financial crime prevention: In cases where there is suspicion of money laundering, terrorist financing, or other illegal activities, we reserve the right to share information with the relevant authorities.
• Vital interests protection: Where there is a threat to life or public safety, data may be disclosed to the relevant authorities.

J3 j9 uses cookies and similar tracking technologies to enhance the user experience, maintain login session security, and understand how members interact with our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login verification, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information on how pages are used to help us improve platform speed, stability, and navigation experience.
• Functional Cookies: Saving your preferences such as language, display settings, and login information for your convenience.
• Analytics Cookies: Helping us understand aggregated, anonymised usage patterns for the purpose of platform improvement.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may limit access to certain features on the j3 j9 platform. Information collected through cookies will not be used to personally identify you outside the context of our platform.

J3 j9 continuously invests in high-grade data security infrastructure to ensure your personal information is always well protected. Key security measures we implement include:

• Data encryption in transit using TLS 1.3 protocol with 256-bit SSL certificates that are regularly renewed.
• Data encryption at rest using AES-256 encryption algorithms recognised by the international security industry.
• Multi-layered access controls — only authorized personnel with a legitimate business need may access member data.
• A real-time threat monitoring system operating 24/7, detecting and responding to suspicious access attempts immediately.
• Periodic security audits conducted by certified independent cybersecurity firms to identify and address any system vulnerabilities.
• Two-Factor Authentication (2FA) is available for all member accounts as an additional layer of protection.
• Regular data backups to a secure secondary data centre to ensure service continuity.

J3 j9 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by applicable law. The following are our data retention guidelines:

• Active account data: Retained for as long as your account is active and in use on the j3 j9 platform.
• KYC & identity verification data: Retained for a minimum of 5 years after account closure in line with international AML compliance requirements.
• Financial transaction records: Retained for a minimum of 7 years for applicable financial and tax law compliance purposes.
• Security logs: Retained for 12 months to enable investigation of security incidents if required.
• Customer support communications: Retained for 3 years for reference and service quality improvement.

When data is no longer needed and there is no legal obligation to retain it, j3 j9 will securely delete or anonymize it using methods approved by the cybersecurity industry. You may request deletion of your data at any time, subject to applicable legal retention obligations.

As a j3 j9 member, you hold the following privacy rights, which you may exercise at any time by contacting our support team:

To exercise any of the above rights, please contact the j3 j9 customer support team via live chat or email. We will process your request within 30 business days. Some requests may require additional identity verification to ensure the security of your data.

The j3 j9 platform is exclusively for individuals aged 21 years and above only. j3 j9 does not knowingly collect, store, or process personal data from anyone under the stipulated minimum age.

As part of our strict KYC verification process, j3 j9 requires all members to submit valid identification documents to verify age before any wagering activity is permitted. Should we discover that data we hold belongs to someone who does not meet the age requirement, we will immediately delete that data and close the account without prior notice.

The j3 j9 platform may contain links to third-party websites or services such as integrated game providers, payment providers, and technical support platforms. This Privacy Policy applies solely to the j3 j9 platform and its services.

J3 j9 is not responsible for the privacy practices, content, or security policies of any third-party website or service. We strongly encourage you to read and understand the privacy policy of each third-party platform you visit or use separately.

Game providers integrated within the j3 j9 platform may collect game statistical data directly for fairness and game auditing purposes. This data collection is limited to technical game information only and does not include personally identifiable data that can be linked back to you without j3 j9's consent.

J3 j9 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our privacy practices, evolving legal requirements, or platform service improvements. The latest version will be published on this page with an updated "Last updated" date.

For significant changes that affect how we use your personal data, j3 j9 will notify you through:

• An email notice to your registered address at least 7 days before changes take effect.
• A prominent banner notice at the top of the j3 j9 platform when you log in.
• An in-app notification on the j3 j9 mobile app if changes affect app usage.

Continued use of the j3 j9 platform after the date changes take effect will be considered your acceptance of the updated Privacy Policy. If you disagree with any changes, you have the right to close your account and request data deletion in accordance with the privacy rights set out in Section 8.

If you have any questions, concerns, or wish to exercise your privacy rights, the j3 j9 Data Protection Officer (DPO) team is ready to assist you through the following channels:

We are committed to responding to all privacy-related enquiries within 30 working days from the date of receipt. For more urgent requests, we encourage you to reach out via live chat for a faster response.